Why was my Visa or Mastercard payment declined?
Please be aware that we did not decline your payment - your bank declined authorisation. This may be because:-
1. You are not enrolled in your bank's 3DS (3D Secure) security system. 3DS requires customers to complete an additional verification step with their bank when paying. Typically, the customer is directed to an authentication page on their bank's website to enter a password or a code texted to their mobile phone. If you are not registered with your bank for 3DS, this may be why your card authorisation was not approved.
If this is the case, please enrol in your bank's 3DS authorisation system.
If you are enrolled for 3DS and your payment is still declined, this may be because:-
2. You have incorrectly entered either your 16-digit number, your expiration date, or CVV Security Code (the three digit number next to the signature strip on the back of your card). If you think this may be the reason, please try placing your order again.
3. If you are certain that all your payment details are correct, then your bank may have declined authorisation due to insufficient funds, restrictions on using your Visa/Mastercard on the internet or outside your country of residence, or your bank's internal fraud prevention measures.
If you are certain that you have sufficient funds available, then you will need to contact your bank and ask them why they have declined authorisation for your purchase from SIMPLY THE BEST SPAIN. You do not need to tell your bank the nature of the goods you are purchasing - your bank will not know this information from the declined authorisation.
Alternately, you can pay by bank transfer to:-
CaixaBank
ES73 2100 2639 4402 1002 8170
Simply The Best S.L.
Apartado 212 AP, 29630-01 Benalmadena Costa, SPAIN
Quoting your order number as the reference.
All bank fees must be paid by yourself. We must receive the exact amount of your order.
